Privacy Policy

Information you provide directly: When you submit a luau planning quote request, contact form, vendor application, or blog submission, we collect information such as your name, email address, phone number, company name, event details, and any other information you choose to provide.

Vendor application information: If you apply to become a vendor partner, we may collect business documentation (proof of insurance, business license), performance media (photos, YouTube links), website URLs, and package pricing details.

Automatically collected information: When you visit our website, we may automatically collect certain technical information, including your IP address, browser type, operating system, referring URLs, and pages visited. This information is used to operate and improve our website.

Communications: If you contact us by email or phone, we retain records of that correspondence.

We use the information we collect to:

• Respond to your luau planning inquiries and prepare custom event quotes
• Send confirmation emails and follow-up communications related to your event
• Process and evaluate vendor partnership applications
• Operate, maintain, and improve our website and services
• Comply with legal obligations and enforce our Terms of Service
• Prevent fraud and protect the security of our platform

We do not sell your personal information to third parties.

When you submit a quote request or contact form, you will receive a confirmation email at the address you provided. This email may include a personalized event summary generated with the assistance of AI tools. You may also receive follow-up communications from our team regarding your event inquiry.

You may opt out of non-transactional marketing communications at any time by contacting us at [email protected]. Transactional emails related to your active event inquiry or vendor application cannot be opted out of while those processes are ongoing.

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

• Service providers: We use third-party services to help operate our platform, including email delivery providers and AI content generation tools. These providers access your information only as necessary to perform services on our behalf and are bound by confidentiality obligations.
• Approved vendor partners: If you select vendor add-on packages through our Luau Planner, relevant event details may be shared with those vendors to facilitate your event.
• Legal requirements: We may disclose your information if required by law, court order, or governmental authority, or to protect the rights, property, or safety of our company, customers, or others.
• Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including providing our services, complying with legal obligations, resolving disputes, and enforcing our agreements.

Quote request and event inquiry data is typically retained for up to three (3) years. Vendor application data is retained for the duration of the vendor relationship and up to two (2) years thereafter. You may request deletion of your data at any time by contacting us (see Section 9).

Our website may use cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyze site traffic. Cookies are small text files stored on your device.

You can control cookie settings through your browser preferences. Disabling cookies may affect the functionality of certain features on our website. We do not currently use third-party advertising cookies or cross-site tracking technologies.

We implement reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include secure HTTPS connections, access controls, and encrypted data storage where appropriate.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately.

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us and we will promptly delete it.

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain exceptions
• Opt-out: Opt out of marketing communications at any time

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

Our website may contain links to third-party websites, including social media platforms and vendor websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Your continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: